Appointment Policy
It is your responsibility to keep track of your appointments. As a courtesy, we send out hygiene reminder texts and emails to you two weeks before a booked appointment, and we make confirmation calls or texts a few days before all appointments. Although we will make every effort to contact you before any appointment, as per our office policies, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.
We have a firm two business day cancellation/reschedule policy for all appointments. We understand that sometimes life happens, and you need to reschedule. Please try to give us sufficient notice. If you think you can’t make an appointment, please call us right away! We offer a one-time courtesy for missed appointments, but to continue to offer the best services to our patients, we will enforce any missed fees if it happens repeatedly and can sometimes require a deposit to book large treatments. This is to ensure that all of our patients have a chance to receive the care they need.
Insurance Policies & Information
While our team members do our best to assist you with your insurance, due to the Canadian Privacy Act and insurance company privacy policies, we cannot always obtain your information on your behalf. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. While we extend the courtesy of billing your insurance directly, to avoid any patient portion discrepancies, please be fully aware of the particulars of your plan so you can best utilize your benefits. We encourage you to bring a copy of your insurance plan with you to your visit so we can better assist you with any claims.
When extensive treatment is planned, we will send a detailed estimate or pre-determination to the insurance carrier(s) involved. In most cases, the response is sent to the insured/employee within 2–3 weeks. Please note that for privacy reasons, the insurer must inform and communicate with you as its client—not with the dental office.
Financial Policy
For your convenience, we accept Visa and Mastercard American Express, cash, cheques, & bank e-transfers. If you have questions regarding your account, please contact us at our office. Many times, a simple telephone call will clear any misunderstandings. We will electronically submit the insurance forms for your insurance reimbursement.
Privacy Policy
Privacy of personal information is an important principle in the provision of quality dental care to our patients. We understand the importance of protecting your personal information and we respect the privacy of all our clients.
All contact and personal information gathered is for internal purposes only and will never be shared with any third party without prior notice or consent. We comply fully with the federal privacy legislation, the Privacy Information and Protection and Electronic Documents Act (PIPEDA).
At Grover Dental Care, our goal is to offer all of our patients a pleasant in-office experience. We are committed to providing the highest level of dental care, along with excellent customer service.
